PPS TYRES BOLTON LTD is a UK-based automotive repair and maintenance service company, primarily offering tire installation, tire repair, wheel balancing, vehicle maintenance, and general automotive servicing services.
Since we provide automotive repair and maintenance services, rather than physical goods, “returns” primarily apply to service cancellations, refund requests for services already provided, and situations involving physical products.
- Service Cancellation
If a customer has booked automotive repair and maintenance services but the service has not yet started, they can contact us as soon as possible to cancel or reschedule.
Cancellation Request Processing Time: Typically processed within 1 business day of receiving the request.
If the service has started or been completed, eligibility for a refund may be determined based on the specific service, the agreement between the parties, and applicable UK consumer law.
- Services Already Started or Completed
If automotive repair, tire installation, tire repair, wheel balancing, or vehicle maintenance services have started or been completed, the refund amount may be assessed based on the completed services, as the services have been actually provided.
Where applicable, consumers’ legal rights under this policy are not affected.
- Physical Products and “Returns Allowed Even After Opening”
If a customer’s purchase of related services also involves physical products that require separate delivery, and those products meet the applicable return conditions:
Even if the product has been opened, you can contact us to apply for a return.
However, the product should be kept in reasonable condition whenever possible. If the product has been used, damaged, or its value has been significantly reduced due to the customer’s fault, it may be handled according to applicable law and the specific circumstances.
For special goods or completed services that are not eligible for no-reason returns under the law, they will be handled according to applicable UK law and the specific circumstances.
- Return Time
For physical products that meet the return conditions, the customer should contact us to submit a return request within 30 days of receiving the product.
When requesting a return, customers are advised to provide:
Name
Order or service information
Contact information
Reason for return
Product photos (if needed)
Other information that may help process the return
- Return Address
Address: Unit 17 Hanover Street, Bolton, United Kingdom, BL1 4TG
- Return Shipping
If a physical product needs to be returned, the customer should ship the product according to our provided return arrangements.
We recommend that customers choose a tracking shipping method and retain the shipping receipt and tracking information until the return is processed.
- Return Inspection
Upon receiving the returned product, we will inspect the product and related order information.
Return inspection time: Typically 1–3 business days after receiving the return.
After inspection, we will confirm the refund or other processing method based on the actual situation.
- Refund Time
Once a refund request that meets the refund conditions is confirmed, we will usually process the refund within 3 business days.
Actual arrival time may also be affected by the processing speed of the customer’s bank, bank card, or payment service provider.
Therefore, there may be additional time between the refund being processed and the funds appearing in the customer’s account.
- Service Issues
If you believe there is a problem with the car repair and maintenance service you have received, please contact us as soon as possible, providing relevant service information and a description of the problem.
We will verify the situation on a case-by-case basis and arrange further processing where applicable.
- Statutory Consumer Rights
This policy does not restrict the statutory rights of UK consumers under applicable law.
If the law provides for a customer’s rights to a refund, cancellation, repair, replacement, or other consumer rights, those statutory rights take precedence over any conflicting provisions in this policy.
- Contact Us for Returns or Refunds
To request service cancellation, returns, or refunds, please contact us through the official contact information of PPS TYRES BOLTON LTD.
Before submitting a return request, please be sure to contact us to confirm the return address and return arrangements.
Email: support@ppstyresbolton.uk
Phone: +44 7850 066089
We will process your application based on your specific order, service status, and applicable UK consumer protection laws.
